It is often necessary due to the nature and needs of Panoptic’s Clients, that they will have to change or cancel their travel plans at the last minute. While Panoptic understands that this is often an unavoidable and necessary requirement for the client, if often involves Panoptic having to undertake a large amount of pre-advance work and in many cases, Panoptic has already confirmed bookings for client expenses prior to the Task commencing.
In these instances, while Panoptic has as one of its core business practices, a willingness to assist the client with last minute travel plan changes and to keep upfront costs to a minimum, it is sometimes unavoidable, and Panoptic will need to seek reimbursement for costs and expenses when either:-
- the expenses cannot be refunded (i.e. non-refundable bookings/expenses paid to third parties); or
- Panoptic has already undertaken a considerable amount of resources in preparing for the Task
and will these costs will need to be recouped.
The Purpose of this Policy is to outline to both staff and clients of Panoptic, those costs that will reasonably be incurred to a client where any whole or part of a Task operation for a client has been cancelled (at the client’s request.)