Meet the Panoptic Team
Our leadership and staff bring decades of combined experience across military, law enforcement, paramedicine and private security. Meet the people behind Panoptic Solutions.
Accreditations
Troy Claydon | Managing Director
Troy is an active service military veteran of over fourteen years. During this service he deployed operationally as well as completed and subsequently instructed personnel on the Australian Army’s Military Police Close Personal Protection Operative Course.
Troy is a Registered Paramedic of over 11 years. He continues to support the community as a frontline Paramedic with a state-based Ambulance Service.
- Bachelor’s Degree in Health Science (Paramedicine)
- Diploma of Security & Risk Management
- Diploma of Business
- Diploma of Government Investigations
- Certificate IV Training and Assessment
Expertise
Troy is the founder and Managing Director of Panoptic Solutions. Over the past twenty years, he has planned and managed a full range of security and medical operations including complex Executive Protection/Close Protection tasks, remote medical operations, installation and asset security, as well as security audits and assessments within challenging and hostile environments.
With experience providing services to private families, corporate clients and large-scale events across Australia and all throughout Asia Pacific, Troy is well placed to advise on regional security and remote medical matters.
Affiliations
- ASIS – Member
- Protective Security Council – Author & Member
- AHPRA – Registered Paramedic
- Ronin SA – CPO (Team Leader)
Dr. Kieran McCarthy | Medical Director
Kieran has a distinguished service history of over 12 years with the Australian Army including three years providing the full spectrum of direct action support as a doctor within Special Operations Command. Kieran has deployed and operated within high risk austere environments including six deployments to East Timor, Afghanistan (twice with SOTG) and the Philippines; as well as domestically in many challenging environments.
Kieran holds a Fellowship of the Royal Australian College of General Practitioners, a Masters of Public Health (Disaster & Emergency Management), is currently completing a Fellowship in Wilderness Medicine, and is also qualified in aviation and diving medicine.
Expertise
As an Australian Military trained Doctor, Kieran provides oversight and compliance of all of our medical operations and clinical governance. With a special interest in adventure, wilderness and austere medicine, Kieran is well suited to providing high level advice and guidance to our medical staff, as well as providing direct support to clients as needed across a range of remote taskings.
Affiliations
With significant occupational medicine experience, Kieran is also well placed to provide a wide range of employment medicals, injury prevention and advice to mining companies and other high-risk organisations.
Fallon Claydon | Legal & Compliance Manager
A Senior Solicitor with over twelve years’ experience in commercial law, Fallon provides expert legal advice and monitors the compliance and regulatory requirements for Panoptic Solutions.
Fallon has completed a Bachelor’s of Law and Bachelor’s of Arts degrees at the University of NSW, and is admitted to the role of the QLD Supreme Court and the High Court of Australia.
Expertise
Fallon value adds to Panoptic Solutions and its clients by providing sound and valuable legal advice regarding intricate security issues as well as liaising with various law enforcement agencies. Fallon manages every legal matter and ensures Panoptic maintains appropriate policies and procedures, as well as auditing requirements with personal attention and diligence.
Kieran Heywood | Operations Manager
With over two decades of security expertise, Kieran is a seasoned professional who began his career in the British Army, serving with the distinguished 59 Independent Commando Squadron, Royal Engineers. His operational deployments in Afghanistan and Pakistan equipped him with robust leadership & crisis management skills, facilitating a successful transition to the private security sector in Iraq.
During his time in Iraq, Kieran provided protection to oil and gas clients as a medic, later assuming roles as a team leader and infill project manager.
Returning to the UK and Europe, Kieran provided close protection to multiple Ultra High Net Worth (UHNW) families, CEOs, and dignitaries, demonstrating proficiency in risk management and adaptability to handle intricate security requirements, he then went on to assume the role of Head of Family Security for a UHNW family in London.
Kieran oversaw infrastructure security, led a team of security professionals and implemented comprehensive security protocols, reflecting his versatility and ongoing success.
As Panoptic Solutions Operations Manager, his adaptability, extensive experience, and innate leadership abilities make him a valuable asset in the security and risk management realm. In his spare time he works on his golfing handicap and enjoys Brazilian Jujitsu.
David Illsley | Senior Consultant
David brings an impressive 24-year tenure in the Australian Defence Force to Panoptic Solutions, with a remarkable 17 years of service within the esteemed Special Air Service Regiment (SASR). Throughout his distinguished career, David has honed his expertise through diverse experiences in both domestic and international operational settings, solidifying his reputation as a true security professional.
David’s background is a testament to his multifaceted proficiency, spanning military, medical, and private security operations. With a portfolio that boasts numerous instructor qualifications, he has been instrumental in shaping the landscape of counter-terrorist duties, tactics, and training.
As a former Special Forces (SF) Patrol Medic, David has employed his clinical skills operationally as well as within the training environment working with Emergency Departments. Additionally, David holds a multitude of qualifications in security and management, enriching his already extensive skill set.
With an extensive history of service and an unwavering dedication to security, David is a trusted professional who epitomises the core values of our company.
Expertise
David has participated in a full range of security operations from Close Personal Protection to Prime Ministers travelling to Areas of Operation in the Middle East, foreign dignitaries, Defence Force Chiefs, Mining Company executives, fortune 50 executive HNWI and families through to Hollywood A list actors visiting the Australasian region. He has the ability to seamlessly operate across both austere environments and corporate or family focused operations.
Ben Hosking | Business Manager
As Panoptic Solutions Business Manager, Ben focusses on all client relationships and assists in promoting our VIP services within a niche market. Ben previously worked for over a decade within the NT Police Force specialising in High Risk Tactical & Counter Terrorism Policing, prior to moving into Federal Government and providing executive advice on national policy to the highest level federal representative in the Australian external Territories. The Administrator of CI and CKI. He is accomplished in Dignitary Protection providing services to UK Royals, International Heads of State, Australian Government Officials and various corporate HNWI. He has been awarded a Commendation for exemplary conduct for services within the Territory Response Group.
Ben certified as a tactical police medic and firearms instructor during his time within the TRG. Further, he maintained education, training and qualifications in Search and Rescue Operations. He also holds several qualifications in security and management.
Expertise
Ben expanded his experience by training as a tactical medic with the Territory Response Group then utilising that training with a focus on executive protection as he begun working with Panoptic Solutions in 2017.
Cindy Carle | Clinical Manager, Special Events
Cindy is an experienced Medical and Private Security Professional with over 19 years of experience combined in these fields. Cindy has supported security operations domestically in Australia as well as abroad throughout South East Asia.
Cindy is a qualified, registered and front-line Paramedic who continues to work on the road with a state-based ambulance service in an Emergency Response capacity, to maintain all skills required to perform the duties of this role. She holds an Advanced Diploma in Applied Science- Pre-Hospital Care.
Expertise
She has coordinated, managed and contributed to numerous security and remote medical operations including family protection, corporate events, maritime and sports events.
Affiliations
Cindy works as an Academic Lecturer for Central QLD University and is undertaking further study in the Security field.
Paul Johnstone | Operations Coordinator, China & Vietnam
Former Paratrooper and Australian Federal Agent, Paul brings a wealth of knowledge and experience to Panoptic Solutions and our clients specific to Vietnam and China. Paul has a strong background in training and education and currently instructs in crisis management, physical security and various defensive tactics styles. Paul has strong ties to Vietnam and China having provided education and training to various government and private agencies and institutions in each country.
Paul has been a Visiting Lecturer and Professor to various institutions in China for over a decade and is a Visiting Lecturer to Ho Chi Minh City University. He has trained marital arts for most of his life and holds black belts and instructor qualifications in Bujinkan and Krav Maga.
Expertise
Paul has provided Close Personal Protection to Prime Ministers, Actors, and various Government Heads of State travelling throughout the region. He excels in the instruction of combatives and education specially surrounding regional security matters.
Affiliations
Paul has links to several groups including:
- Australian Bravery Association
- Ho Chi Minh City Open University
- China People’s Police University
Donna Blanch | Accounts Manager
With over 20 years experience in accounts management, Donna is well suited to managing all of Panoptic Solutions accounts.
Ayu Fitriani | Administration
Diploma, Executive Assistant/Executive Secretary
Who we work with
“As the Regional Security Coordinator for an international energy and mining company, I regularly liaise with a variety of safety and security companies worldwide. Troy and Panoptic Solutions have consistently maintained a high standard of professionalism in the delivery of their service. They provide only the highest calibre of personnel from qualified and experienced backgrounds, who perform their duties professionally and with no ‘fuss! I have no hesitation in recommending Troy and Panoptic Solutions to any organisation, or individual, looking for peace of mind and solutions to complex security issues.”
— Andrew E. – Regional Director Corporate Security, Peabody Energy
“As a U.S. Secret Service agent, I worked with numerous security teams from within government organisations and the private sector. Panoptic Solutions is by far one of the most professional teams I have ever worked with during my professional career. Their team’s attention to detail, “can do” attitude, and extensive operational experience contributed greatly to a safe and successful tour. The Panoptic team seamlessly integrated with our team and met every challenge presented. Of particular significance, was the 24 hour a day medical care package they provided to our team and tour staff through their Security Paramedic and Medical Director, both of whom provided aid and treatment to team members during the tour.”
— Richard C – Deputy Assistant Director (ret.), United States Secret Service
“Panoptic Solutions was engaged to provide personal security and VIP Protection to Manny Pacquiao during the lead up to and during his world title boxing fight with Jeff Horn. As this was one of the biggest events in the sport of boxing to be held in Australia, we wanted to ensure Manny’s safety and security was guaranteed. Panoptic Solutions not only provided a seamless service, but went above and beyond our expectations. We found them to be one of the most professional security companies that we have had the pleasure to work with. I would not hesitate in recommending Troy and his Team at Panoptic Solutions.”
— Michael Koncz, Advisor to Manny Pacquiao
“Troy Claydon and the Panoptic Team have provided industry standard support, time after time, whether on mainland Australia, Indonesia, Indochina or any other requested location. Large team corporate support or small team individual support, we know a top notch disciplined medically certified operator will be there. They understand the soft skills and are ready to utilize the hard skills.”
— Steve Albritton — Principal Owner, OPStructure USA
“I utilised Panoptic Solutions for an extensive and complex Executive Security Program. I was impressed with their attention to Operational Planning; and the expertise of their Protection Officers. Panoptic Solutions made the entire operation look simple; and nothing was too hard or demanding. They got on with the job.”
— Shane, ConocoPhillips
“I have travelled with Panoptic Solutions staff and was very appreciative for the intelligent overview they had of the region we were in and for the preparedness they showed in all situations. But, mostly, it was the general level of ease and comfort that accompanied us on our trip that I was most impressed with and grateful for.”
— Lisa Lindblad, Lisa Lindblad Travel Design
“Save Our Sons Charity holds several events each year to raise money for children with Duchenne Muscular Dystrophy. After discussing our requirements with Troy, I was immediately put at ease with our choice of security and medical services for the safety of our guests and VIP’s. Troy was able to tailor a security plan to suit our needs and budget, without compromising on standards. Furthermore, Panoptic Solutions provided expert advice to us during the planning stages prior to the event and was able to easily adapt to any changes made. SOS will utilise the services of Panoptic Solutions again for any future events.”
— Ellie Eid, Save Our Sons
“Our team worked with Panoptic Solutions at our event in May. As an event hosted for over 1,000 guests we were very impressed with the company’s professionalism and wouldn’t hesitate to recommend their services for future events.”
— Abbey, Scope Productions
How can we help you?
Contact us today to discuss your requirements so we can tailor a plan to your specific needs. Call 1300 651 407.