Security in Indonesia: Major Points to Consider Before Travel 

With over 17,000 islands and more than 270 million inhabitants, security in Indonesia varies from location to location. Given the size and diversity of the archipelago, it follows that not all areas have the same security risk profile.  

But before we take a look at them in-depth, it is worth mentioning the major industrial sectors in the country, including: 

  • Petroleum and natural gas, 
  • Mining, 
  • Textiles and apparel, 
  • Plywood, 
  • Footwear,  
  • Rubber and chemical fertilizers. 

Apart from that, the services sector in Indonesia’s economy accounts for 44 per cent of GDP. Thirdly, 2022 alone projects IDR150 trillion in foreign direct investments. Finally, all this means large international companies and UHNW families will continue investing in the country. 

Hence, this article will explore how security in Indonesia requires a multifaceted, local approach to counter the actions of malefactors — but also acts of nature. 

Java Risk Profile

Due to its dense population, Java attracts most of the terrorist attacks that criminals commit in Indonesia. Moreover, as the centre for economic development and governance, Java appears alluring to those who wish to cause panic among the local population and the business community. 

According to one study, five factors trigger terrorism in the country: 

  • Religion aspects driven by the misinterpretation of its teaching, 
  • Lower levels of education, 
  • Charismatic leaders able to spread the doctrine, 
  • Social-economic considerations, and 
  • Geographical factors. 

Because of the island’s vast size, criminal elements feel confident they can orchestrate attacks and hide in remote areas, rendering themselves virtually unreachable. 

Additionally, another widespread security threat relates to natural disasters. In fact, the Indonesian National Disaster Mitigation Board reported that the country suffered 3,058 natural disasters in 2021 alone. Out of that number, as many as 1,559 struck Java island. From landslides to land fires and earthquakes, this part of the country is uniquely — but not exclusively — vulnerable to such emergencies.  

Borneo/Kalimantan Risk Profile

Flash floods continue to plague some regions of Borneo, with businesses incapacitated and citizens displaced. In addition, heavy rain and landslides have become common over the last few years, significantly affecting security in Indonesia’s Central and West Kalimantan Provinces. 

Equally important, it is not only rural sites that are impacted by numerous flooding events. As a matter of fact, floods have also happened 89 times in urban areas. Accordingly, the financial impact of floods in Borneo resulted in: 

  • Reduced hours worked,  
  • Diminished productivity of workers, 
  • Damage to property, and 
  • Contribution to non-functioning of infrastructure facilities. 

All these are essential points for internationals seeking to invest in Indonesia. In fact, such considerations typically inform their intent to conduct business in some areas rather than others. 

Sulawesi Risk Profile

The most prominent issue impacting security in Indonesia is the one still ongoing in the Central Sulawesi province. Known as the Eastern Indonesia Mujahideen (MIT) insurgency, a small group of criminals still endanger the safety of locals and foreigners travelling there. 

In May 2021, the pro-Islamic State gang conducted attacks against police and civilians. But mostly, these raids happen in the Parigi Moutong, Sigi, and Poso regions. 

Consequently, Indonesia’s security forces have minimized the risk. Yet, the local conflict between Muslims and Christians that initially spawned the insurgency still keeps the MIT ideology alive. Nevertheless, the country’s authorities and analysts are confident that the recently killed leader of the terror group had no “apparent successor.” 

As for other pressing security issues, the 8 June clashes in South Sulawesi’s province may be cause for widespread protests. In fact, the Indonesian Muslim Brigade confronted student activists participating in a planned street march. As a result, many connoisseurs expect this to provoke more altercations soon. 

security in indonesia

Papua Risk Profile

The dispute in this region is among the more serious armed conflicts that affect security in Indonesia. As part of what experts sometimes call a “low-intensity guerilla war,” Papuan separatists organize ceremonies and protests, raising their flags for independence and calling for a federation with Papua New Guinea, Indonesia’s neighbour. 

The most recent in a series of attacks comprise: 

  • 5 December 2021, when the guerilla group burned a school, and 
  • 4 March 2022, when the Papuan militants claimed responsibility for an attack on Telkomsel tower, killing eight people. 

With the potential for escalation, the said conflict remains only one in a string of security issues in New Guinea. Firstly, many experts believe the Indonesian security apparatus could increase violent reprisals as retribution. In fact, this has happened following major Papuan separatist attacks in the past. Contrarily, some experts believe the West Papua National Liberation Army has “become increasingly violent, daring, and militarily organized.” 

Furthermore, the said military arm of the Free Papua Movement now controls some areas in the Central Highlands of Papua, such as: 

  • Intan Jaya,  
  • Nduga,  
  • Timika, and  
  • Puncak Jaya. 

Therefore, it is advisable to avoid these areas or practice great caution while transiting through them. 

Other Common Concerns: Security in Indonesia

Although each area suffers distinct prevailing concerns, they also have much in common. Thus, security in Indonesia is a matter that requires intense vigilance coupled with the support of local teams. 

#1

Occasional mass demonstrations in multiple provinces Indonesia-wide have caused concern among foreigners and locals alike. Thus, we suggest avoiding protest hot spots altogether. 

#2

Some international driving permits may need to be endorsed by the Indonesian licencing office in Jakarta. Hence, we recommend checking with insurance companies before travel. 

#3

Traffic discipline is highly problematic. In fact, both minor and major traffic accidents or violations may make foreigners vulnerable to exploitation by state or local authorities. Therefore, consider hiring local support and security drivers to avoid such issues. 

#4

There are significant levels of corruption, interfering with public laws and policies. Be aware of not being caught up in corruption when conducting business in Indonesia. Many businesses wish to operate within the law and above board so it is best to identify these businesses and work with them.   

#5 

As with many other countries, street crime and pick-pocketing can occur in busy tourist areas. Accordingly, we advise taking care of passports and bank cards and being warry about credit card fraud. 

#6

A lack of awareness of local customs, traditions, laws, and religions can lead to significant offences. Similarly, we recommend wearing appropriate clothing while visiting religious sites and areas — especially during religious holidays. In addition, it would be wise not to get involved with illegal drugs because possession is a serious crime, sometimes punishable by death. 

#7

The province of Aceh enforces Sharia Law. This means that all citizens and visitors, Muslims and non-Muslims, must adhere to strict rules pertaining to gambling, extra-marital sex, and the consumption, production, and distribution of alcohol.  

Finally, we recommend hiring local teams familiar with the situation on the ground to bypass emergencies. 

Companies like Panoptic Solutions support individuals and organizations in enhancing productivity and peace of mind by offering unmatched executive protection services.  

How Planning and Scheduling Enhance EP Workflows 

In close protection operations, there is always room for changes in schedules. However, proficient executive protection companies make use of planning and scheduling to enhance their workflows and tackle the unexpected. And yet, that is easier said than done. So, in this article, we examine how and why to make planning and scheduling an integral part of everyday assignments. 

We often hear the catchphrase that something can still go wrong no matter the amount of preparation. Although that seems true at face value, there is more to it. For example, one can conduct assignments in one of three ways: 

  • Effectively, 
  • Efficiently, or 
  • Both at the same time. 

Still, not all EP operations are cheap, to begin with. While it is correct to say that cost savings can occur where possible, financial restrictions should be avoided if they impede protective efforts. 

Firstly, effectiveness entails doing something in a useful manner that produces the desired result. Secondly, efficiency is all about doing something well but with the least amount of wasted resources, such as money, time, and effort.  

For the most part, executive protection teams aim for effectiveness in their assignments. But still, they are not unfamiliar with limited resources when working with specific clients. That is why the only limit to security may be either financial means or one’s imagination.  

To get back to our point on why timely planning and scheduling benefits both the principal and the protective agents, it is vital to consider that plans: 

  • Identify clear goals of the assignment, 
  • Anticipate contingencies to sidestep avoidable issues, 
  • Mitigate risk to threats, 
  • Deploy and use staffing and resources effectively, and 
  • Decrease the likelihood of unplanned events. 

To keep everyone safe in the process, let us consider how to prepare for close protection operations in more detail. 

Communication Planning

Communications can be the backbone of effective planning. This refers primarily to transmitting information within the EP team but also with the principal and other protectees. No matter the environment — hostile or friendly — it is paramount to establish clear, robust communication channels. 

We discourage the use of messenger services such as Facebook Messenger or plain text messaging. Conversely, the protective agents should consider safer alternatives like: 

  • Signal, 
  • Wickr, or  
  • Telegram. 

Moreover, a secure app should possess qualities like end-to-end encryption and self-destructing messages, to mention a few. And yet, some of these may not be useful while escorting a client to a desert race like Australia’s Finke.  

In our experience, satellite phones are the way to go while travelling to areas with poor reception. That way, protective agents decrease the chances of losing contact with one another  

Furthermore, the frequency and type of information make all the difference. For example, suppose the security team establishes that malicious actors are surveilling the principal. In that case, giving a running commentary while monitoring the potential attacker is deemed essential. In other cases, however, providing regular check-ins while grocery shopping with the client may suffice. 

Similarly, some executive protection teams may be in charge of securing the principal’s office building and their residence simultaneously. Again, such cases warrant more thorough communication considerations in an assignment’s planning and scheduling phase. 

In the end, it all depends on the circumstances surrounding the principal and their entourage. Nevertheless, all team members must be able to communicate with one another at all times while conducting the task. 

planning and scheduling

Operational Planning

Looking at the process that precedes and accompanies planning, the security detail must collect relevant information. The reason is that data informs setting up schedules. Without the correct information, planning and scheduling resemble a mess of guesswork. And guesswork is the arch-nemesis of any properly implemented protective assignment. 

Thus, some of the information that the security team should collect beforehand include details like: 

  • Locations 
  • Vehicles 
  • Timings 
  • Countries 
  • Meetings 

Suppose the principal’s personal assistant or they themselves provide the team leader with the relevant information. In that case, the protective agents must scrutinise the timetables and other elements provided. That is especially vital when considering that secretaries and principals are busy individuals. Hence, they may not have the time to share all relevant information with the executive protection team. But most importantly, they may forget to mention important points. 

In such an instance, we recommend always maintaining close contact with household and staff members. These may include house managers, nannies, pilots, and chauffeurs. In fact, the protective agents frequently come last on the so-called information dissemination list. Expectedly, this can hinder security efforts. 

In other words, the process of gathering information follows the sequence: 

  • Collecting and receiving data, 
  • Assessing threats, vulnerabilities, and risks, and 
  • Implementing safeguards in line with approved budgets. 

The operational process we outlined above remains identical for every function or trip. In short, the team leader is ultimately the one in charge of conducting the plan. This person needs to assign goals and specific responsibilities to every team member. However, even this is subject to change.  

For example, suppose a malicious actor tries to block a particular route. In this case, the EP team should modify the plan on the go.  

Planning and Scheduling for Unplanned Events

The actual value of a thoroughly composed plan is in preparing for worst-case scenarios. Of course, it cannot predict what will happen. Yet, a plan can anticipate certain risks and establish detailed responses. The best possible outcomes are what the close protection operatives should always have in mind. 

Moreover, some security experts even go so far as to say that Murphy’s Law applies even to planning and scheduling in EP. Simply put, the stated rule posits that “anything that can go wrong will go wrong.” That is why the team leader must be a flexible individual, quickly thinking all the time. Doing so will make the entire team better equipped to adapt to unplanned events, as it is the team leader who decides on what happens next. 

  • Should the principal change vehicles? 
  • What are alternative routes to the destination? 
  • Are medical facilities nearby? 

The plan should account for these and any other questions. 

In addition, if an unplanned event were to occur abroad, such circumstances may imply coming into conflict with local law enforcement. That is an exceptionally touchy subject as many corners of the world have corrupt police officers. In fact, they may try to make the principal’s life difficult to earn their livelihoods. 

In this circumstance, it is paramount to have local support in countries with more volatile areas, including Indonesia. 

Companies like Panoptic Solutions support individuals and organisations in enhancing productivity and peace of mind by offering unmatched close protection services.  

Logistical Support in Close Protection Work 

Logistical support pertains to the time and moving arrangements of personnel, equipment, and other items from one location to another. It constitutes an essential component in close protection work — abroad and domestically. When travelling to or from Australia and Indonesia, we recommend carefully considering logistical support as a requirement for stationary and mobile security assignments. 

But before that, we need to reiterate that protective agents hold many roles and are holistic in nature. They are protectors, logistics planners, and emergency medical responders, to mention a few.  

When it comes to safeguarding protectees, security specialists typically enforce preventive measures to avoid accidents or injuries. However, it is difficult to predict every potential scenario. Prior to operational and logistical planning, they will identify items such as adequate and available emergency medical treatment. Hence the importance of logistical support in close protection work. 

Logistics is all about planning ahead and providing resources along the way. Such considerations should be taken into account when traveling in remote locations of Australia, including:   

  • Vehicle numbers, 
  • Aircraft and watercraft, 
  • Team size, 
  • Vehicle stores, 
  • Life support measures, i.e. accommodation and meals, 
  • Medical support and stores as they relate to pertinent conditions in remote locations, such as stings and bites, heatstroke, heat exhaustion, and burns. 

In Action: Logistical Support and COVID

Recently, borders and counties have opened, with travel back on. However, the ongoing pandemic still significantly impacts how we move about from area to area. Similarly, airlines continue to require masks, and proof of vaccination, with each country having different policies on how and when COVID-19 testing is needed. 

Likewise, the Australian Government Department of Health requires all inbound travellers to “declare their vaccination status to enter Australia and provide appropriate proof,” including an International COVID-19 Vaccination Certificate. 

As for particular vaccines, travellers can access free RATs if they hold an eligible Commonwealth concession card, such as: 

  • Low Income Health Card, 
  • Pensioner Concession Card, 
  • Commonwealth Seniors Health Card, 
  • Department of Veteran’s Affairs Gold, White or Orange Card, or 
  • Health Care Card. 

According to the Australian authorities, one can access up to 10 RATs over three months through community pharmacies. For clinically supervised testing and certification, we recommend visiting the Rapid Antigen Testing Supervision website for more details. 

Apart from the COVID considerations and local knowledge on the topic, the protection company that HNWIs hire must have the ability to 

  • Conduct route planning, 
  • Establish security posts, 
  • Deal with overcrowding in the immediate vicinity, 
  • Determine safety hazards, and 
  • Delay problems that may hinder the principal’s rapid movement. 

In fact, all this stems from implementing an advance. An advance in CP operations entails visiting the destination days beforehand and thoroughly examining the environment. 

In other words, an action of this sort informs how protection teams implement logistical support. Simply put, logistical support comprises the efforts that stay in the background until they are genuinely needed. Hence, to increase the likelihood of positive outcomes for the principal’s entourage, we recommend hiring a proficient executive protection company with experienced paramedics. 

logistical support

Interdependence of Security Driving and Logistical Support

Certain aspects of close protection assignments don’t work if the principal and their security team cannot move freely. Therefore, in situations when an advance is not feasible, we suggest implementing a security advance party 

The SAP travels ahead of the main VIP party, monitors the environment, and informs protective agents in the principal’s car about the route forward. In other words, the security advance party ensures the roads and venues are safe and secure before the principal gets there. 

Expectedly, such an arrangement requires logistical support. Thus, incorporating the SAP and a motorcade in almost any security assignment constitutes the most vital component in logistics planning. For example, employing a security advance party benefits the principal by 

  • Establishing there are no dangers or ambushes, and 
  • Determining if roadworks or traffic jams could hinder the principal’s movement, 
  • Providing fast-ball schedule facilitation and liaison at short notice or in hasty venues. 

The safety of the principal and the entourage is contingent upon the seamless work of the security drivers and SAP. Although the latter usually works covertly, it may be wise to assess if such an extensive detail is always necessary. Because it isn’t. 

For example, travelling to a nearby shop may not merit a team of 5-10 protective agents in a motorcade. In fact, such an arrangement could be detrimental to the principal’s safety. The reason is that they may attract unwanted attention for mundane tasks such as grocery shopping, where only one or two agents at a distance would suffice. 

Security expert Peter Consterdine asserts that “Travelling is fraught with logistics problems and any additional assistance is of value. Security personnel in foreign countries can usually exert far more influence at ports and airports to speed the passage of an individual… Know your ‘in-country’ procedures and shortcuts.” 

Final Thoughts

Logistics is not all about security driving, the advance, and emergencies. As a matter of fact, it can also be vital to consider it in relation to local regulations in the destination country. Although they may be close together, some laws in Australia and Indonesia differ significantly. 

For example, let us suppose a principal travels with their personal security detail to Indonesia. In this instance, protective agents from outside that country must consider that it has two more legal systems apart from the civil law system, including: 

  • Customary legal system  
  • Religious legal system 

Therefore, we advise assessing each destination jurisdiction separately, taking nothing for granted. Such an assessment should then inform planning and scheduling, as well as help the security company reach out to local support in Indonesia 

Apart from the items we discuss above, logistical support should also incorporate the following: 

  • Itinerary 
  • Threats 
  • Weather 
  • Dressing 
  • Accommodation 

So, before jumping on an aeroplane for a business meeting abroad, we recommend liaising with a professional security firm to find out how to maximise safety. 

Companies like Panoptic Solutions support individuals and organisations in enhancing productivity and peace of mind by offering unmatched close protection services.  

Lost Luggage: What to Do in the First 24 Hours 

According to data, four bags in every 1,000 are considered lost luggage in Australia. Although airlines are liable to compensate the affected passengers, this primarily applies to travelling wholly within Australia. In other words, it is more difficult to find lost luggage and demand accountability from an airline for international trips. 

During a recent operation, we at Panoptic Solutions had staff fly internationally. In the process, they lost their luggage. We went through quite an ordeal to retrieve it. However, it is doable. So, in this article, we will explain how our experience helped reduce the likelihood of losing bags in the future. 

First and foremost, here are a few things anyone can and should do before getting to the airport: 

  • Label the luggage clearly, 
  • Take photos of the baggage before departure in order to provide accurate ID to the airline staff if bags get lost, 
  • Ensure the company has adequate insurance for lost luggage, and 
  • Have the ground team purchase only essentials for the first 24-48 hours, as the bags will likely be recovered and returned in that timeframe. 

Completing these steps enables the business executive or high-net-worth family to continue their trip and the remainder of the day unhinged. 

At any rate, what should anyone do in the first hours upon establishing that the bags have gone missing? 

Proactive Behaviour with Lost Luggage

The mishandled baggage rate for international departures in many major airports in Australia is more than twice the average for the Asia-Pacific region. In fact, international airlines have spent more than AUD25 million year after year due to lost luggage. But, when one travels in haste or needs to attend an urgent business meeting, it does not truly make a difference how much the airline is willing to pay to retrieve the person’s mismanaged baggage. 

However, what does one do in the immediate aftermath of losing their luggage? For one, we suggest registering with baggage services as soon as possible. After that, the airport staff will ask the concerned traveller to put together a Property Irregularity Report or PIR. Such a sequence of actions allows the relevant workers to establish what the bag looks like and other flight and airline information, including onward travel. 

Yet, some airlines may tell the passenger who lost their luggage that it awaits them on the next flight. Regardless, it is vital still to file the PIR in order to have proof later on if the bags remain missing. Airlines typically treat baggage as delayed for the first 21 days. During that timeframe, they are responsible for locating and delivering it to the affected traveller. 

Note: If the lost luggage does not turn up within 12 hours of the passenger’s arrival at the destination, we suggest making a claim to the relevant travel insurance for baggage delays. 

However, not all bags are always found. In this case, the person who lost their luggage has a right to compensation.  

lost luggage

How to Handle High-Value Items

As for domestic travel within Australia, airlines must compensate for lost luggage by paying up to: 

  • AUD2,319 per passenger for checked baggage, and 
  • AUD230 per passenger for carry-on bags. 

As for international travel, things are partly different. In fact, according to the Warsaw Convention of 1929 and the Montreal Convention of 1999, a passenger with lost luggage could get up to: 

  • AUD2,500 for both checked and carry-on baggage, and 
  • AUD30 for each kilogram of the checked baggage or AUD600 for carry-on bags. 

However, none of this matters if the passenger has exceedingly valuable items in their lost luggage. That is why we recommend declaring a higher value for the bags and items when checking them in at the airport. In this case, the airlines typically provide a higher coverage amount for a fee. This is especially critical when HNW individuals and families travel to far-off Australian areas with valuable clothes and equipment, such as medical stores. 

Travelling with expensive items like jewellery, cameras, or laptops warrants declaring the valuables in the hope that the airline will take the job of preserving the bags seriously. 

Nevertheless, what if the airline finds the lost luggage but cannot locate the affected passengers? In this case, after a maximum of 90 days, the airline will auction it off to the highest bidder or donate the contents to charity. So, the answer to whether they will sell the luggage if they are unable to find the owner is probably yes. Therefore, we recommend remaining reachable after reporting the baggage as missing. 

Lost Luggage That Isn’t Lost

We have not discussed what happens when other passengers “lose” their luggage at the airport intentionally. Although this is not a common occurrence due to increased levels of security in most jurisdictions, it can still happen.  

In virtually all airports, unattended luggage calls for a reaction from airport personnel, security staff, and police. The same applies to deliberately abandoned luggage that bad actors may place in strategic places throughout airports. In fact, some people can leave their bags unsupervised in terminal 2 sites, including restaurants, comfort areas, and the departures hall. 

So, what should one do if confronted with such a scenario? 

When business executives hire an executive protection team to escort them through the airport, the protective agents usually spend their time: 

  • Observing people who hold backpacks or luggage that seems to be overly heavy, 
  • Monitoring people who have bags in unusual places, and 
  • Watching out for abandoned luggage. 

Thus, it is up to the executive protection team to scrutinise the environment and scan for threats. Accordingly, the principal should not be the one to worry about their security, although they ought to have a certain level of situational awareness throughout. 

In Conclusion

This article helped explore how to respond in situations when baggage goes missing at airports. But also how to handle high-value items and bags. For most HNW families and business executives, it may not be paramount to get compensation for their lost luggage. However, it can certainly provide a sense of satisfaction due to the airline’s mishandling. 

In addition, some airline companies are more efficient in responding to their customers’ concerns than others. So, it would be unwise to expect all airlines to approach the issue of lost luggage with the same level of dedication. By this, we mean not only Australia but the wider Asia-Pacific region. So, we suggest contacting the relevant airport staff every day or so to receive updates or get a tracking number. 

Most importantly, as many as 130 countries have ratified the Montreal Convention prescribing rules for when luggage is lost. Moreover, most jurisdictions belong to sophisticated airline systems in the developed world. Therefore, there is not that much to worry about when luggage goes missing. In most cases, it will get found. However, it is always beneficial to keep in mind the advice we mention above to be ready for emergencies. 

Companies like Panoptic Solutions support individuals and organisations in enhancing productivity and peace of mind by offering unmatched executive protection services.  

Liaising With Clients: What to Expect From CPOs 

It happens many times. The protective assignment flows seamlessly until the principal decides to make a slight detour and requests the EP team to rearrange schedules. Perhaps they forgot something at the office or wish to revise their daily timetable. In any case, the principal will have little consideration for the EP team’s protracted efforts invested in planning the current route — nor are they required. So, how should protective agents respond in this instance while not putting liaising with clients at risk? 

Point in fact: Working with principals and protectees can be a delicate matter. Even more so in the executive protection industry, where one must consider multiple aspects, including: 

  • Physical disabilities,  
  • Health issues,  
  • Children of the principal, and 
  • Personality traits of the persons receiving protection. 

One must factor in all these elements to make the client feel good about the protective service they receive. Most of the time, the client’s opinion of the security detail will likely determine whether the contract will be extended. 

However, this does not mean imagining improbable threats and creating action plans that respond to something that is highly unlikely to happen. Instead, the risk should be factual, tangible, or likely to occur. In fact, protective agents prepare for emergencies by gathering reliable information and acting accordingly. 

Therefore, it is critical to strike a balance between: 

  • Presenting everything as a threat to the client, and 
  • Behaving as if barely anything posed a real risk. 

Thus, this article will explore how liaising with clients is more nuanced than one would assume on the surface. 

Building Transparency and Trust 

One of the most challenging tasks of any security team is to convince the principal how they contribute to their safety and success. Moreover, the level of rapport or distance from the protection detail makes sense in some circumstances more than others. 

For example, many corporate clients do not prefer security personnel mingling in their immediate vicinity. Additionally, principals from the entertainment industry may want to have their security detail nearby as that signals prominence. 

However, it is crucial here to distinguish between the principal and the client. Although people often use these terms interchangeably, they typically mean different roles. 

Explainer: The principal is the person receiving protective services on the ground. Conversely, the client is the entity that contracts services and pays the bill to the executive protection company. Expectedly, this may mean that the same person who requires protection — i.e. the head of a company or a high-net-worth individual — could simultaneously be the client and the principal. 

In any case, it is vital to make an excellent first impression by showcasing soft and hard skills. Doing so also implies understanding the client’s psychology. In other words: 

  • What do they expect from the protective agents in a public setting and private function? 
  • How often do they want the security team to approach them and share information? 

All this should inform the act of liaising with clients.  

Similarly, the EP team must be proactive in all aspects of their everyday work. For example, it is a known fact that attackers often pick up ideas from other attacks. That is why it is essential to build transparency and trust by tracking trends and where relevant informing them about recent incidents which may also impact them.  

liaising with clients

Contract Adherence and Liaising With Clients 

In diplomatic, corporate, and HNW circles, it has become increasingly crucial for the security team to affirm its worth and value. That is done primarily by adhering to contract stipulations. 

In fact, there are hundreds upon hundreds of executive protection companies that profess to offer high-end services. That is why we recommend that those looking for protection first check company websites and talk to their previous clientele. 

Doing so allows the potential client to verify the level of contract adherence and the ability to be flexible within operations. However, these two points do not necessarily constitute opposites. In fact, proficient EP teams make adjustments on the spot while adhering to the contract and protecting the principal in real-time. Because, as we are well aware, the threat landscape is much more than any contractual document could contain.  

Thus, here are a few useful criteria for establishing whether to enter into contractual obligations with a security company: 

Are they a member of relevant associations domestically? In the case of Australia, this could mean being part of the Security Providers Association of Australia, the Australian Security Industry Association, or the Australian Tactical Medical Association for medical capabilities. 

Internationally, consideration may be given to a company that is a member of ASIS International, members of the Private Security Council or various other reputable industry associations. All this indicates a high level of expertise and longstanding work. 

What do their former clients say about them? Most experienced security firms publish some of their clients’ testimonials on their websites and social media. 

Who are their team members? For instance, do they also include first responders such as paramedics? It has become a requirement to have medical staff during most outdoor events in order to prevent health issues resulting in severe outcomes. 

Final Thoughts 

This article helped explore how liaising with clients constitutes a multifaceted endeavour. It is far more than merely being polite and addressing the principal’s concerns — although these are also helpful. 

For those looking to hire adept executive protection teams, we recommend considering whether they simultaneously offer services such as: 

A security company with well-rounded capabilities implies that the client does not need to look for particular services elsewhere. In other words, they can get everything they need from one security provider in one place. 

Finally, let us make an overview of the main points we discussed, with some straightforward recommendations: 

  • Protective agents must be well-versed in working with principals with various physical, mental, or health conditions. 
  • Security team members should strike a careful balance between reporting every detail to the principal and reporting none. 
  • Both sides — i.e. the client and security company — must establish clear expectations at the outset. For instance, how should the EPAs behave at private and public functions? Should they keep at a distance or not? 
  • Clients, principals, or their personal assistants, ought to thoroughly research the security company before hiring in order to establish their years of combined experience and services. 

Companies like Panoptic Solutions support individuals and organisations in enhancing productivity and peace of mind by offering unmatched executive protection services.  

What Is an Advance in Close Protection Operations?

Arguably one of the most valuable methods, an advance in close protection operations serves to anticipate, plan, and prepare for contingencies. Through various action items, it readies the principal and close protection team for unpredictable scenarios. 

Those who have been part of the security industry for a long time are glaringly aware that some high-net-worth individuals and business executives do not take physical safety seriously. In fact, some will travel the city, country, or world without spending too much time considering the increased chance of victimisation while travelling alone. 

Understandably, the high-level individual will concern themselves with business, the occasional vacation, or quality family time. Yet, they rarely engage a proficient security team to: 

  • Handle logistics and travel arrangements, 
  • Implement extra precautions, and 
  • Advance the location, as it is often said in the close protection industry. 

Most importantly, a skilled protective team will assist the VIP in maintaining their schedule. They do so by conducting an advance in close protection operations that averts embarrassment, accidental injury, harassment, or planned assault. 

The practitioners providing CP services and those on the receiving end must be cognizant of the following.  

First, the attackers are likely well-prepared, with a plan in place. Secondly, they have an unfair advantage. This means that they get to select the place, time, and method of the attack. Therefore, implementing an advance in close protection operations helps restrict and deter almost all — except the most determined attackers. 

According to security expert Dale L. June, “In over 90 percent of cases in which an attack has resulted in death of the protectee, the security personnel have also been killed!” 

How to Conduct an Advance in Close Protection Operations

Apart from their personal assistants, the protective agent is the principal’s second most important professional confidant. By this, we mean that the security team must have access to plenty of vital information about the protectee.  

For this reason, the CPOs ought to collaborate closely with the principal’s personal assistant, other essential company staff, and family members. The end goal of this should be to help inform the CP team about the principal’s movement and travel habits. 

For example, when the CEO or their associates schedule meetings, the security team should receive the information as soon as possible. Preferably, they need to know about this well in advance. The reason is that the protective agents may want to travel ahead of the business executive and take care of hotel reservations and similar items. 

Note: Conducting a quality advance in close protection operations entails not hindering the day-to-day workload or personal obligations of the principal, their entourage, or family. It means creating an enabling environment where the high-net-worth individuals and the people they work and live with can proceed with their ordinary business uninterrupted. 

advance in close protection operations

Understanding an Advance

Most security teams have trouble explaining to the HNWI or CEO all the details that encompass an advance in close protection operations. As a result, some executives may feel that their freedom of movement has been restricted. Others may conclude that a simple trip to the countryside private residence does not necessitate severe pre-planning. 

Whatever the objection, it fails to consider the essential aspect of having a protective team onsite. And that is the security and safety of the protectees and their immediate environment. It is the job of the close protection operatives to ensure everything runs smoothly with the least possible amount of uncertainty. This includes corporate meetings, flights, leisure activities, and other items. 

By implementing an advance, the security team organises enjoyable trips unobstructed by hecklers or crowds. In fact, a properly executed advance can minimise or entirely prevent most emergencies.  

Succinctly, the central aspects of this method of safeguarding the business executive entail: 

  • Obtaining the HNWI’s itinerary — with information on places, dates, and times of travel, arrival and departure, means of transportation, addresses and phone numbers, and all other relevant information, 
  • Arranging ground transportation and baggage pickup, 
  • Handling lodging considerations, including checking in the HNWI before arrival, 
  • Conversing with hotel staff to establish escape routes, locations of fire extinguishers, and parking considerations, as well as liaising with housekeeping to determine when they can enter to clean the suite, etc., 
  • Establishing ingress and egress points, whether staying in a private residence or a hotel, and 
  • Selecting the most direct and safest routes to travel back and forth. 

Although this is not a complete list, it covers vital aspects of an advance in close protection operations. 

Complex and Simple Advances

According to one recent study conducted with security, legal, and compliance executives, “91% of respondents agree that physical security needs a technology-driven industry standard for actively identifying, investigating, assessing, monitoring and managing physical security threats.” 

Any experienced advance professional will know how to take advantage of technology. By doing so, they increase the likelihood of a smooth CP operation. For instance, using gear and technology may comprise: 

  • Managing a security operations centre,  
  • Mounting CCTV cameras,  
  • Installing tracking devices, or  
  • Gathering protective intelligence. 

That is why we recommend hiring a proficient advance team comprised of two or more individuals. That way, they can cover more ground faster and reduce the potential for attacks or assaults. 

In addition, it may be important to note that not all advances require strenuous planning. In this sense, we can divide advances into simple and complex ones. 

A complex advance entails multiple protectees, several venues, many transportation elements and occurs during three or more days. Usually, a complex advance in close protection operations is necessary for participation at the Olympics, G20, Grand Prix, and other high-level events. 

Conversely, a simple advance can be implemented for less risky trips. For instance, let us consider a journey to a far-off place in the countryside or a private residence with no one in sight for miles. Then, it may be unnecessary to conduct a complex advance. Actually, in this case, it is usually recommended to apply a simple advance. This action entails a few phone calls and liaising with the destination team.  

Nevertheless, whatever the method’s scope, we recommend: 

  • Finding out as much information as possible, 
  • Practising extra precaution, and 
  • Handling logistics and travel arrangements to the letter. 

Companies like Panoptic Solutions support individuals and organisations in enhancing productivity and peace of mind by offering unmatched close protection services.  

Appropriate Dressing in Close Protection 

Many in and outside the security industry continue to maintain erroneous beliefs about how protective agents should dress. Usually, they make assumptions about dark business suits, white shirts, and conservative ties. This outfit may be acceptable and relevant in some instances. However, appropriate dressing in close protection is a substantially more complex topic than mere apparel. 

First and foremost, foul or inappropriate language and abusive slogans are unsuitable for all occasions. In fact, we are familiar with a case of a protective agent showing up for work in a T-shirt showcasing indecent vocabulary. Suffice to say that the principal was not happy about it. 

Yes, it is certainly worth considering the attire for the sake of the principal and their entourage. But in addition, appropriate dressing in close protection should also focus on the sensitivity of the general public. In this regard, many people identify strictly black suits with funerals or nightclub security. That is why the security team ought to be cognizant of all possible aspects affecting environmental perception. 

Secondly, it must be understood that some outfits are simply inadequate and unsupportive in specific settings. For instance, corporate and field assignments carry with them particular attires. Thus, dressing to the environment comes to the fore in this regard, and here are a few examples: 

  • Corporate environment: we recommend RM Williams, Aquila, or similar shoes. 
  • Field assignments: we suggest comfortable wear such as Scarpas, Merrels, or similar hiking shoes. 

If the protective agents dress incompatibly with their surroundings, they could adversely affect the principal’s safety. Furthermore, if the principal requires them to change costumes for different functions, they should consider it. The reason is that the principal may be better informed of what “proper attire” entails at high-level events, especially if particular dress requirements are necessary. 

Blending Into the Environment

Interestingly, it is possible to overdress or excel in dressing, thereby drawing attention away from the principal. For example, some protectees may wear AUD200 ties, AUD700 shirts, and four times more expensive suits. Outdressing the principal is never a good idea as it will draw undue attention from both the principal and those around them.  

Hence, we recommend picking ties, footwear, and suits just a bit below the quality and style of the principal’s apparel. The same applies to casual dressing, when it may be necessary to wear jeans and T-shirts. For instance, during an NGO visit to a distant village, it is helpful to dress for the occasion and the environment and not prepare as if securing a corporate event in downtown Brisbane or Jakarta. 

But what happens if it is necessary to carry a firearm during an assignment? There are many quality covert conceal holsters on the market which should be trailed on the range in similar attire as one would wear on a security detail to ensure that it meets the standard required for protection.  

When dressing to the environment, consider the following items of clothing: 

  • Sunglasses with polarised lenses and a UV rating of 300 or greater from functional fashion brands like Porsche Design, EyeDope, Banana Republic, or lower profile lenses from Oakley or Ray-Ban. 
  • Shirts should be 100% cotton, as they hold their shape and breathe better. 
  • Suit fabrics sometimes fall into categories of Super 100s, 140s, and so on. The higher the number, the lighter and more refined the cloth, including a higher price tag. This is especially important for warmer months due to its lightweightness. In addition, when trying on a suit in the store, the protective agents should make sure to look for a good fit in their “natural stance.” 

dressing in close protection

Briefcases and Dressing in Close Protection

Different security specialists will have to execute various tasks, hence the diverse outfits. For instance, a protective surveillance professional needs to engage in static and mobile activities in order to obtain information. For this purpose, they would immediately stand out if wearing a 511 tactical tuxedo. Yet, dressing in shoes, slacks, and a button-down shirt would make all the difference and assist in blending into the environment. Appearances matter! 

Similarly, briefcases are part of appropriate dressing in close protection. In fact, some protective agents carry a bag with support equipment, including AED, medical, spare ammunition (where appropriate), batteries, and others. In this case, we advise using a briefcase or backpack that does not appear covert or tactical. It may be appropriate, instead, to buy an ordinary leather briefcase and modify its inside to meet the protective staff’s requirements. 

The critical part to remember here is to keep the outside appearance of the bag intact and only transform the compartments inside. 

In addition, female executive protection agents are perceived as more natural when carrying bags, which the security team should use to its advantage. 

Note: A rule of thumb is to never stand out from the baseline, as that will make the security team be identified as just that – the security team. In some instances, it may prove beneficial for some protective agents to be conspicuous as visual deterrents and others to remain covert. Such events include music concerts and other live events featuring crowds. 

Final Thoughts

Casualness draws little interest. If the security staff cruises with the principal in a brand new, luxury-type SUV, they are more likely to bring attention to themselves. The same applies to appropriate dressing in close protection.  

For instance, suppose the protector assumes a casual posture in terms of clothing and an outward attitude toward the principal. In that case, they may appear to be their close friend, business associate, or companion. Such perception helps, as it raises no particular alarm in the general population, which could well happen if the on-duty security professional were perceived as such. 

In sum, here are the main takeaways from this article: 

  • Upholding the dress code for high-level events and checking for protocol items related to dressing well in advance, 
  • Considering sporting, informal activities, or beach functions as events for casual dressing, 
  • Do not overdress or out-dress the principal,  
  • Do not draw attention from the principal. 

Companies like Panoptic Solutions support individuals and organisations in enhancing productivity and peace of mind by offering unmatched close protection services.  

Dangers of Social Media in Close Protection Operations 

They allow us to communicate with each other instantaneously, share content, and expand the circle of associates, connoisseurs and friends. However, using social media in close protection and utilising it for private purposes are in stark opposition. Or is that really the case? 

What people outside of the executive protection industry post daily may be of no particular interest to anyone. However, what EPAs post on their company and personal pages makes all the difference, especially when clients are involved. 

Many security firms use social media solely to market their business. Others obsess over taking photos with their clients to showcase that they are in high demand. Thirdly, some take precautions in managing their online presence, paying attention to their clients’ security needs and concerns. 

Self-promotion is evident even in the EP industry. We can all recall the times when a photo opportunity for the security professional jeopardised the safety of protectees. 

According to one study, social media users post more than 3.2 billion images and 720,000 hours of video content every day. Moreover, these numbers will only grow in the coming years.  

With such a high quantity of information flow, how can CPOs manage their online presence in the 2020s? This article explains why monitoring the principal’s social media feed can help protective agents take pre-emptive measures and more. 

Protecting the Principal From Themselves

When executives and HNW families make travel arrangements, they sometimes share the locations with their massive online following. However, this approach is wrong, as it could inform bad actors about the routes and routines they might take.  

There is an ongoing debate in the CP industry regarding the use of social media by principals and security specialists. How should they intelligently and carefully approach it? 

One school of thought posits that the CPOs and EPAs should have a say about what and when the protectees post online. The second school of thought asserts that protective agents should create a threat and risk assessment so exhaustive that they can predict every possible contingency— thereby allowing the principal and their entourage to post as often as they like on any conceivable topic. 

Still, it is inadvisable to do the latter and expect to evade harm. Therefore, we recommend limiting the room for potential emergencies by restricting the outpouring of information. Or at least refraining from doing so until it is safe to assume that the principal is no longer vulnerable. Either by posting well after the fact or when the principal is in an alternative location. 

Real-Life Situation

Suppose the EP team travels to an off-road event in a remote area in Australia or Indonesia. Making this information freely available could be interpreted by bad actors as an invitation to surveil an enterprise leader taking part in the activity, which increases the likelihood of an impending attack. 

That is why the security staff should warn the principal, their family, and business associates about not posting any information that could reveal one of several things: 

  • Locations 
  • Routines 
  • Plans and schedules 
  • Routes 
  • Sensitive information 

In fact, every principal wants their security staff to be their “keeper of secrets” to some degree. Thus, protectors should be the corrective factor in this regard, not the ones causing disruption. 

social media in close protection

Introducing Policies for Social Media in Close Protection

Many security companies do not have appropriate social media policies in place. This can be harmful in the event of crisis situations, especially when they go viral — as they often do. 

But what do social media policies include? Generally speaking, this type of document covers the following aspects: 

  • Guidelines for employees who post both as a private person and as the company’s representative, 
  • Recommendations for workers to not intentionally or inadvertently harm someone’s reputation or contribute to a hostile work environment in any shape or form. 

As a matter of fact, the protective agent’s social feed must not contain any offensive content. This includes any discriminatory wording or false information based on sex, race, disability, religion or other status protected by company policy or the law.  

But there is no such thing as a one-size-fits-all policy for social media in close protection. Instead, every security company should develop its own. At the same time, they must be aware that — without one — they are increasing the chance of poor employee behaviour on the internet. 

Nevertheless, that is not to say that all security professionals are unaware of their responsibility while posting online. In fact, most will likely resist sharing even the most exciting sights and avoid giving in to the most promising photo opportunity. 

Regulation in Action

At any rate, introducing policies for social media in close protection is the best course of action when it comes to regulating what goes and does not go online.  

In addition, a proper document of this kind should entail procedures for 

  • Addressing complaints, 
  • Writing and approving educational posts, videos, and information, 
  • Responding in conflict situations online,  
  • Outlining the basic steps for protecting the reputation of the security company, the principal, and accompanying individuals, 
  • Selecting employees in charge of managing social media accounts, 
  • Enforcing consequences, etc. 

The benefits of good social media policies always pay off in the long run, even though advantages may seem ephemeral at first. 

In Conclusion

The modern threat landscape is constantly evolving. In fact, bad actors have access to the same resources as close protection officers. And social media is one of many. But, it is a less known fact that those wishing to harm the CEO or HNW family will often employ cyberattacks targeting their social media profiles. 

In any case, oversharing and untimely sharing of content can lead to elevated risk levels for the principal and the security staff. It may seem benign, but the dangers of social media in close protection operations are many and various. 

For instance, a principal unaware of social media threats may fall victim to: 

  • Financial scams, 
  • Misuse of personal photos and data, 
  • Persecution and harassment, 
  • Malware, phishing,  
  • Numerous forms of violence, and 
  • Diverse harmful and illegal content (especially for children of principals). 

Bearing all this in mind will help the security team and principal’s entourage make better decisions while managing their online activities. 

Companies like Panoptic Solutions support individuals and organisations in enhancing productivity and peace of mind by offering unmatched close protection services.  

Handling Hostile Terminations Properly and Calmly 

Some well-known members of the security industry give armed agents precedence over unarmed ones. Yet, others believe that the latter can be equally valuable in protecting CEOs, managers, and high-net-worth individuals, especially in an office space. In any case, specific situations require more caution than others. Hence, this article will explore how to handle hostile terminations calmly and adequately. 

But first, let us look at some of the reasons for firing employees. Some of the instances why a company may terminate an employment contract include: 

  • Misconduct, harassment, discriminatory behaviour, 
  • Criminal activities, 
  • Poor performance, incompetence, insubordination, and 
  • Bad fit for the company or the position. 

In many examples, disgruntled employees are the first to lose their jobs. Consequently, they may seek retaliation by inflicting physical or reputational damage to the company’s assets or property. Others may go so far as to harm other employees or sabotage business operations. 

Such a situation mandates the introduction of security staff to handle hostile terminations. This type of team can be either in-house or outsourced. However, many employers are unaware of the process of pre-planning a cessation of contract obligations. For example, it means providing the employee with written final notice or warning, conducting investigations, and documenting reasons for ending their work relations. 

At the same time, the company in question should notify the security staff of the potential for hostile terminations. Conversely, the protective agents should themselves prepare for any contingencies in advance. 

If we examine the benefits of a security team preventing individuals from affecting a company adversely during hostile terminations, here are a few: 

  • Minimising risks of violence, 
  • Limiting interruptions, and 
  • Protecting other employees’ mental, emotional, and physical health. 

Simply put, proficient and trained security staff can help avert business discontinuance.  

hostile terminations

Tools for Managing Hostile Terminations

Many disgruntled workers and those who have received a letter informing them of being laid off do not know how to handle the situation professionally. Some may turn violent immediately or behave erratically in the process. Others could try to damage the company in a week, month, or even a year into the future. It all depends on the person and their mental acumen. 

For this reason, it is vital to determine upfront if the employee should leave the workplace as soon as the termination happens. Or if they are allowed to stay through to the close-of-business on a particular day.  

Understandably, not all employees will behave poorly or threaten the firm in any way. However, those that do can inflict irreversible harm, especially if they have access to company data, tools, and confidential client information. Additionally, they may blackmail the company leaders by threatening to sell important knowledge to the competition or making it available online to bad actors. 

To preclude such behaviour, it is helpful to institute a plan of action before it becomes a typical hostile terminations situation. Succinctly put, the procedure may include: 

  • Establishing a severance pay appropriate to that person’s position, 
  • Asking the employee politely to hand in all keys and remove relevant software from their personal devices before leaving the workplace, 
  • Ensuring that other employees cannot overhear or observe the meeting, 
  • Documenting the whole process, 
  • Contacting the human resources department to help prepare for potential issues, 
  • Allowing the employee to express their feelings and ask questions, and not simply handing over the termination letter to them, 
  • Refraining from debating or defending the decision,  
  • Removing the employee’s access to company systems and property, and 
  • Checking their phone and personal computers for any information obtained from the company illegally. 

The Possibility of Escalation

However, let us assume that the employee in question reacts badly and turns physical. To control this situation, the company’s security staff should be present at all times. By doing so, they present as a kind of visual deterrent.  

When the violent former employee notices that the protective team remains on-site, they may restrain themselves from escalating further — apart from a raised tone of voice or insults thrown at the manager and other staff members. 

Next, the security team must react swiftly and remove the person and their belongings from the company premises. If necessary, it is worth reaching out to law enforcement to avoid having the former employee contact business personnel outside the office. 

Yet, the possibility of escalation does not only refer to physical violence. In fact, the laid-off person can, later on, try to influence their now ex-colleagues to become accomplices in criminal acts against the company. For this reason, it is of vital importance to sit down with the rest of the workforce after the hostile terminations situation. 

We recommend doing some of the following things to improve trust among the remaining team members: 

  • Informing employees of the expectations and rules of the workplace, 
  • Conducting face-to-face meetings to clarify misunderstandings, 
  • Speaking openly about the former employee and why the company dismissed them — to prevent rumours and address inadequate behaviour of other employees, unless for legal matters preventing this discussion, 
  • Reassigning tasks of the ex-employee to other team members and creating a job posting to fill the position, and 
  • Organising team-building activities, including retreats and exercises, to boost employee morale and have them bond together. 

Although this is not a complete list, it entails the most frequent and effective actions employers can take to reduce the likelihood of similarly challenging situations. 

hostile terminations

In Conclusion

Most companies will, at some point, face hostile terminations. But, equally important, many will reasonably want to reduce potential company liability in the process. Therefore, employers need to engage trained and proficient security teams to maintain a productive environment and give peace of mind in terms of uninterrupted business. 

The protective staff handling hostile terminations can comprise two or more individuals. But most importantly, the company needs to inform them upfront about the intention to lay off workers. Doing so will allow the security team to prepare for emergencies and potentially poor behaviour by the ex-employee. 

Finally, by hiring skilled protective staff, the employer: 

  • Improves overall security and safety in the office during the transition, 
  • Shows respect to terminated individuals by using professional, fair, and discreet security personnel, and 
  • Demonstrates leadership and protection for the company brand. 

Companies like Panoptic Solutions support individuals and organisations in enhancing productivity and peace of mind by offering unmatched hostile terminations services.  

Office Security in a Corporate Environment 

With plenty of physical security techniques that require the presence of protective staff, it can be easy to overlook the benefits of well-designed offices. Although most businesses increasingly concern themselves with information security, they rarely stop to rethink their office security to avert physical breaches. As a result, disgruntled employees, protesters, and malicious individuals may perform acts that can adversely impact: 

  • High-ranking executives,  
  • Company assets,  
  • Client files,  
  • Confidential data or all of the above. 

Unlike what some may believe, the physical security of devices is as vital as the information held within. Yes, hackers can access your work environment to a certain degree. Nevertheless, they cannot remotely access the immediate company vicinity, thereby inflicting permanent damage. If the latter were to happen and bad actors find their way in and around a company’s premises, the results can be devastating. So, let us explore more. 

What Is Office Security Exactly?

Succinctly, office security comprises securing access to company equipment, facilities, and resources. Further, it means introducing measures to keep unauthorised personnel away 

Typically, it is considered that malicious actors have compromised office security when property and personnel are threatened in any way.  

Overall, office security entails 

  • Detective measures: alerting security guards to threats of potential intrusions, such as using video surveillance, 
  • Protective measures: preventing intrusions from taking place, the likes of access control 
  • Deterrent measures: discouraging bad actors, as in using physical barriers and security lighting. 

Coupled together, these three types of actions can significantly decrease the risk of physical breaches. Conversely, the absence of a single of these elements can disrupt the workflow of executives and their staff ― and even put them in harm’s way. 

But equally important, office security usually starts in the company’s parking lot and surroundings. Those intending to harm the company in any way often have full access to its vicinity. In fact, many security teams fail to address the importance of surveilling the parking space and nearby buildings that can be used in an impending attack. 

Yet, arguably the essential aspect of office security lies in the security guards. They are the ones who regularly monitor and act upon the signals obtained from cameras, detectors, and other equipment. In fact, they are primarily in charge of physically inspecting individuals entering and exiting.  

office security

In addition, adequately trained security guards need to be able to read psychological and corporeal signs in bad actors. To name a few, these may include: 

  • Sweating and blushing, 
  • Avoiding eye contact, 
  • Fidgeting, 
  • Pacing or swaying, and 
  • Leaning. 

A complacent security guard may ignore these signs that could be an indication of ongoing criminal activity. 

Hostile Terminations and Threat Assessment

Another critical point while considering office security relates to hostile terminations. It is something that can quickly turn into the proverbial nightmare for company leaders. In this case, we recommend hiring an experienced and trained security team to deal with potentially disgruntled employees well before the company delivers the termination letter.  

Furthermore, a skilled executive protection team will know to conduct a threat assessment and evaluate whether the person in question could pose a danger. That is why prevention is much more valuable and practical than merely reacting after the fact. For instance, the EP team’s threat assessor could suggest remotely terminating a potentially aggressive employee instead of in person. 

Additional advice could include: 

  • Making the termination as respectful, thoughtful, and safe as possible, by also having security staff pose as visual deterrents, 
  • Arranging for the termination to occur in the early to late afternoon mid-week in an area that does not entail parading the employee through the work site after the layoff occurs. 

By considering these items, the company ensures fewer people are present if the employee turns violent. Secondly, the worker will suffer less embarrassment after exiting the building or going to their desk to collect their belongings. Thirdly, the employee’s coworkers will pay less attention to the situation due to a certain physical distance. 

In conclusion, the security team needs to enact specific post-termination measures. For instance, revoking passwords and access codes would be the first step. In addition, it could be necessary to change locks to which they had access. Last but not least, the protective staff would have to keep monitoring the company surroundings for future contact by the former employee. 

By implementing these and other safeguards, the security team ensures optimal office security. 

The Role of CCTV in Office Security

The abbreviation CCTV stands for closed-circuit television. However, the general population commonly refer to it as video surveillance. Notably, the phrase “closed-circuit” relates to transmitting broadcasts to a limited (or closed) number of monitors. This is unlike regular television, which is broadcast to the whole public.  

On our point, the positive effects of CCTV are many and various. From increased public safety to improved office security, this equipment is a cornerstone of a sense of safety in any enterprise, large or small. Moreover, with more than one million CCTV cameras in Australia presently, security experts expect these numbers to rise, increasing the peace of mind of executives and their employees. 

Although seemingly expensive at first sight, this type of video surveillance can produce the most tangible evidence should the need arise. But most importantly, CCTV cameras afford 24-hour-a-day monitoring outside and inside a residence or company headquarters. This way, even if the security staff do not notice a crime instantly, they can utilise the camera footage subsequently. 

However, we advise using this type of video surveillance alongside other equipment. This includes fire alarms, intrusion detectors, and other measures of protection.  

In the words of security author Dale L. June, “Overlapping and integrating the systems increases the capability of any particular portion to support another, extending and increasing the effectiveness of the whole system. For example, the lights and cameras instantly activate and trace the movements of the violator in whatever sector an alarm is activated.” 

office security

How Office Design Promotes Security

Placing the executive’s office door close to the entrance is not the same as putting it in a harder-to-reach place inside the building. Distance matters greatly in this regard. The time it takes to arrive at the company leader’s immediate surroundings does play a role in protecting them, as it would take a malicious individual longer to reach them and inflict harm. In the meantime, the relevant security staff could react.  

Still, this is only one aspect of security. 

Additionally, “protectee insulation” should play a significant role. It entails erecting barriers and introducing procedures between the intruder and the targeted executive. In simple terms, it could mean having a counter to separate the reception area from the business section.  

Equally important, it promotes security when designing the office in a manner to have CCTV cameras in stairwells, elevators, and above main doors leading into the corporate building 

As we know all too well in the security industry, design matters, but largely for different reasons than in other sectors. 

In Conclusion

All in all, office security is a topic that continues to attract attention in corporate circles. As a result, companies seek to find ways to protect their assets, employees, and executives, whether it be in response to disgruntled workers, hostile terminations, or violent protesters. 

To ensure office security in a constantly changing work environment, a company needs to: 

  • Implement protective, deterrent, and detective measures, 
  • Mount CCTV cameras in the most relevant areas, 
  • Design the office in a manner consistent with optimal safety, and 
  • Hire a security team to conduct threat assessments and put all necessary measures in place. 

Companies like Panoptic Solutions support individuals and organisations in enhancing productivity and peace of mind by offering unmatched office security services.